Delivery & returns
We charge a one-off postage and packaging fee per order as follows;
UK Orders over £50: FREE - under £50: £3.95
Rest of World £18.00
CHANGING OR CANCELING
To change or cancel your order before receipt of the Dispatch Confirmation, please email us at firstname.lastname@example.org alternatively if you wish to speak to one of our Customer Service Team then call us at 01566 777567.
Returns & Exchanges
If you would like to return an item, then please do so within 28 days of receipt for an exchange or refund. Goods should be returned with proof of purchase, using our free returns service, making sure it's unused and good as new in its original packaging with all info tags still attached. When using our FREE returns service please obtain a proof of purchase and retain this until we have issued the refund. Without this we cannot process a refund if we do not receive the returned item. Visit www.royalmail.com/track-my-return/create/4663
You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
We want you to feel completely happy with your Nomads products. Our clothing and accessories are made with great care by highly skilled artisans. Over the last few years, we have worked closely with our Fair-Trade producers to improve the fit, quality and style of our products. We listen carefully to feedback from customers and are continually working to improve our service.
If you are not satisfied with the fit, style or quality of a product when it arrives, there is no problem. You can return or exchange an item 28 days of receipt. We will give you back the amount you paid for the item, or offer an exchange, whichever you prefer. Please note, as many of our products are made by hand, slight variations in size, colour or print are normal. You also have the right to cancel your purchase entirely if you let us know in writing within 7 days of receipt and return all the items. If you cancel your purchase in this way under the Distance Selling regulation, we will refund your total purchase amount.
- How to Return:
Wrap the unused item securely in its original package. Complete the FREE Returns Form (UK only) supplied with your delivery and enclose in the package. Can't find the Returns Form? Please call Customer Service, where a member of the Team will be able to send a replacement out to you. To exchange a product, please fill in the details for the exchange on the Returns Form. We appreciate any feedback that you may have about a product, so please be sure to fill in the returns form in full. Visit www.royalmail.com/track-my-return/create/4663
- Returns of International Orders:
If an item you have purchased is unsatisfactory, you can return it within 28 days of receipt for refund of the cost of your goods. Goods are returned to Nomads at your expense unless the goods are faulty. If you have received a faulty item, please contact us by email email@example.com or by phone on 01566 777567
We do try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict. If the item you have ordered is not in stock, we will do our best to get it for you as quickly as possible. If we cannot get the item, we will cancel your order immediately and let you know by email.
If we can get the item but cannot deliver it to you within our delivery policy, we will email you with the option to cancel your order.
PRICE AND PAYMENT
The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error. Nomads uses Sage Pay to process payments, Nomads neither collects nor stores any details pertaining to the card holder. Payments can be made using credit and debit cards. We accept payment with Visa, Mastercard, Maestro, Visa Electron and Visa Debit cards.
In addition, you are always able to use your PayPal account in order to pay for garments. You can only see our price list in sterling, but we accept card payments from anywhere in the world.
Our Customer Service representatives are available between 9:00 a.m. and 5.00 p.m. (GMT) Monday to Friday, alternatively email us at firstname.lastname@example.org and we will get back to you as soon as possible.
All prices are shown in sterling and include 20% VAT on adult’s clothing and 0% VAT on gift vouchers. If you are ordering from outside the UK and European Union or from the Channel Islands the price you pay, which does not include VAT will be shown at the Checkout.
Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch
If you are ordering from outside the UK or European Union, your order will be supplied VAT free and a copy of your ex-VAT receipt will be despatched with your goods. Local import duties and taxes may be payable when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined.
Despite our best efforts, items in our online shop may occasionally be mispriced. We verify prices as part of our despatch procedures and if an item’s correct price is lower than the price shown online, we will charge you the lower amount and send you the item. If the item’s correct price is higher than the price shown online, we will contact you for instructions before despatch. We cannot confirm the price until you order.
We warrant to you that any Product purchased from us through our site will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
Every care has been taken to ensure that the descriptions and specifications of our products on this web site are correct. However, whilst the colour reproduction is an extremely close representation, a slight variation in the actual goods can occur. Further information on this can be found on the UK government website at: https://www.legislation.gov.uk/uksi/2000/2334/contents/made The Contract Between Us After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation).
CONTRACT BETWEEN US
will only be formed when we send you the Dispatch Confirmation and will relate only to those Products whose dispatch, we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
In the event of you having a complaint or problem with any aspect of our service or the products we offer, please telephone us on 01566 777567. We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.
Our Customer Service representatives are available between 9:00 a.m. and 5.00 p.m. (GMT) Monday to Friday excluding Bank Holidays.
All complaints will be acknowledged within 2 working days and will be resolved as soon as possible. We will always keep you informed throughout the process of resolving your complaint and we will keep the details of your complaint confidential. We always welcome feedback from our customers and are continually looking at ways to improve our products and service